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FAQs and Policies

What Are Our Business Hours?

We’re a small, independently-run business, so we work hard during regular business hours. You can reach us via email or social media messages Monday–Friday from 9 AM to 5 PM (AEST). Please note, we are closed on public holidays. Any inquiries sent outside of these hours will be responded to as soon as possible during the next business day.

How Long Will My Order Take?

Every order is carefully processed, laser-engraved, thoughtfully packaged, and shipped via Australia Post, with delivery available Australia-wide.

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Our standard processing time is 5–7 business days. During peak seasons (like Christmas or Mother’s Day), this may vary—please check the home page for current processing times.

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Please note: shipping time is additional and depends on your location and selected postage option.

Can I Modify My Order After It’s Been Placed?

We process orders quickly, but if you need to make any changes (e.g., update personalisation or shipping address), please  email us on ralikscreations@outlook.com. Once your order is in production or has been shipped, we are unable to make changes.

Custom Orders

We love bringing your ideas to life! 🤎

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You are welcome to request a custom orders, though availability depends on the design, time required, and our current workload.

Got something special in mind? Feel free to DM us on social media or email the team with your ideas—we’d love to chat!

Damages & Issues

We want you to absolutely love your Raliks delivery! If your order arrives damaged, defective, or incorrect in any way, please get in touch with us as soon as possible so we can make it right.

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To help us resolve the issue quickly, please email us at ralikscreations@outlook.com with:

  • Photos of the item

  • Your order number

  • “Damaged Product” in the subject line

 

We’ll sort it out for you as soon as we can 🤎

Can I Include a Gift Message?

We love helping you make your gifts extra special! While we don’t offer gift wrapping, we can package your order so it can be sent directly to the recipient. If you'd like us to include a personalised message with your order, just leave your message in the "notes" section during checkout, and we’ll happily add it for you.

Do You Offer Gift Cards?

Currently, we do not offer gift cards, but we appreciate the thought! We’re working on expanding our offerings, so keep an eye out for updates.

How Do I Care for My Custom Laser-Engraved Items?

We take great care in creating beautiful, custom pieces for you. For specific care instructions, please refer to our Acrylic Care and Wood Care sections below. These tips will help preserve your items for years to come.

Acrylic Care

Acrylic is a strong and long-lasting material when handled with care. To keep your pieces looking their best, follow these simple care tips:

  • Gently remove the protective paper by lifting a corner with your fingernail or a rubber thimble—peel slowly to avoid damage.

  • Always clean acrylic using warm water only. Avoid harsh cleaning products or solvents as they may cause discolouration.

  • For sticky residue or stubborn marks, use pure isopropyl alcohol and a microfibre cloth.

  • Wipe gently with a damp microfibre cloth—never use paper towel or tissues, as they can scratch the surface.

  • Do not place acrylic items in the dishwasher.

  • To remove dried markers or paint, soak the board in warm water to loosen the residue, then wipe clean.

  • Avoid scratches by keeping acrylic away from rough surfaces—make sure your table or bench is free from sand or dirt.

  • Our acrylic products work best with liquid chalk markers or whiteboard markers. Always write on the smooth side of the acrylic. Writing on the etched side may leave colour in the engraving.

Wood Care

To keep your engraved wooden products looking their best, here are a few simple care tips:

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🤎 Engraved Boards -
If you're using your board functionally, we recommend using the back (non-engraved) side to preserve the design.
The engraved side has been treated with food-grade wax for added protection.

  • Hand wash with hot water and dish soap—never soak your board.

  • Be sure to wash both sides and dry it completely to prevent warping.

  • Do not place in the dishwasher, as this will damage the wood and the engraving.

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🪵 Other Engraved Wooden Products -

  • Wipe gently with a damp cloth or baby wipe—avoid soaking.

  • If storing for a long time, it can help to place the item under a flat, heavy object to prevent any natural warping over time.

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